Shipping policy
Shipping Policy
Thank you for shopping with BL4CKLINE Auto.
We aim to process and ship orders as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Processing times may be longer during weekends, holidays, peak sales periods, or periods of high demand.
Once your order has been processed and shipped, you may receive tracking information by email or through your order status page where available.
Shipping Destinations
We primarily ship to customers in the United States.
Availability may vary by product and destination.
Estimated Delivery Times
Estimated delivery times are generally:
United States: 5–15 business days after processing.
Delivery estimates are not guaranteed and may vary depending on the carrier, destination, customs processing, weather conditions, seasonal demand, or other circumstances outside our reasonable control.
Tracking
When tracking is available, tracking details will be sent after your order has shipped.
Tracking information may take some time to update after the carrier receives the package.
Multiple Packages
Orders containing multiple products may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping fees solely because an order is split into multiple shipments.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help investigate the shipment.
A carrier marking a package as delivered does not automatically guarantee eligibility for a refund. We may need to investigate the delivery status with the carrier first.
Damaged Packages
If your order arrives damaged, contact us as soon as possible and provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging where relevant
- A brief description of the issue
We will review the case and determine the appropriate resolution.
Customs, Duties and Taxes
International shipments, if available, may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Shipping Restrictions
Some products may have shipping restrictions due to product type, size, weight, battery content, carrier limitations, or local regulations.
If we are unable to ship an item to your destination, we may cancel the affected item or order and issue the applicable refund.
Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after processing has begun.
Contact
For questions about shipping, tracking, delays, or delivery issues, please contact BL4CKLINE Auto through the contact information provided on our website.